Role Overview:
This role involves managing tour bookings, supporting customer inquiries, maintaining records, and coordinating communication across teams. You’ll play a key part in ensuring smooth operations and a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and online platforms
- Process bookings, update customer records, and support team documentation
- Assist with travel materials, social media management, and online program uploads
- Troubleshoot customer issues and implement process improvements for efficiency
- Perform general administrative duties as needed
- Proactive, detail-oriented with a positive attitude
- Previous customer service experience
- Strong communication and multitasking skills
- Proficiency in MS Office including Excel
- Ability to manage competing priorities in a fast-paced environment
- On-the-job training and team support
- Varied, hands-on experience with opportunities for growth
- A collaborative, fast-paced work environment in the travel industry